If you have administrative or technical questions regarding your journey with Back Atlas, please reach out below. I aim to respond to all messages within 48 business hours.
Please use this channel for support such as:
Technical Assistance: Troubleshooting downloads, login issues, or broken links.
Billing & Accounts: Questions regarding your purchase or account details.
Feedback: Suggestions on how we can improve the manuals to better serve the community.
The Back Atlas protocols are designed as comprehensive systems to empower your self-management and help you take control of your recovery. While these guides are built to be used as standalone resources or to complement your existing professional care, providing a personalized clinical diagnosis requires a detailed history and physical examination that cannot be performed through an email exchange.
For this reason, I am unable to provide individualised triage or personal medical advice via this contact form. I cannot respond to inquiries regarding:
Diagnostic Questions: (e.g., "Based on my symptoms, is this a disc bulge?")
Personalized Instruction: (e.g., "I have a sharp pain today, should I keep doing the exercises?")
Imaging Reviews: (e.g., "I’ve attached my MRI report, can you tell me what it means?")
Important safety note: If you are experiencing "Red Flag" symptoms - such as loss of bladder or bowel control, numbness in the saddle area, or sudden leg weakness - please seek emergency medical attention immediately.
BackAtlas is a non-diagnostic educational resource. It does not provide personalised medical advice, diagnosis, or treatment, and it does not replace an assessment by a qualified healthcare professional. Do not rely on these guides if your symptoms are new, unexplained, severe, or changing in a concerning way. If you have emergency warning signs such as loss of bladder or bowel control, saddle numbness, or sudden weakness in the legs, seek urgent medical care immediately. [Read full medical safety information]
Email: hello@backatlas.co.uk
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT)